The Neighbourhood Vet Tewantin is an independent small-animal clinic located on the Sunshine Coast. It was founded by Dr Amber Christie and Brooke Goodwin, a skilled and experienced vet-nurse team. Together, they’ve created a practice that’s focused on fostering strong bonds with their clients through trust, respect, and high-quality care.
Since its opening, the clinic has been dedicated to delivering a unique blend of veterinary expertise with a personal touch, making it a much-loved and valued resource for pets and pet parents in Tewantin.
Reliable distribution partner needed for daily clinic operations
In the early stages of establishing the clinic, Practice Manager Brooke recognised the need for a reliable distribution partner to support their daily inventory needs and streamline operations. She chose Provet, a trusted veterinary distributor, and has since integrated Provet’s tools and services as an essential part of running their clinic efficiently.
As a new clinic, The Neighbourhood Vet Tewantin evaluated several supplier options. Provet emerged as the best choice due to the integration available with the cloud-based practice management software, Covetrus Ascend and the comprehensive range of products provided by Provet.
“Provet integrates with our practice management software (PIMS) really well,” Brooke explains. “Another reason we chose Provet is that their customer service is great. For example, when we inquire about products, or they call us back after we’ve placed an order to let us know if something’s on back order.”
Brooke was also impressed with Provet’s extensive product range and the convenience of ordering through their Provet Connect platform. “We can get most of the products we need really quickly, and they also stock a wide variety,” she says.
Working with Provet: Brooke’s experience
Brooke’s experience with Provet has been extremely positive. She appreciates the personalised support of her Provet Business Account Manager (BAM), Wayne, who provides essential updates and recommendations specific to the clinic’s needs.
“Wayne’s fantastic. He’s on the ball with everything. If he says he’s going to do something, he does it,” Brooke shares. “He tailors his visits to us and only brings up products that are relevant to our clinic.”
Wayne’s support extends to potential inventory management solutions, which Brooke finds helpful, even though they haven’t yet implemented Provet’s barcode inventory tracking. “He’s always available if we have any questions,” Brooke notes. This level of accessibility and commitment to service has helped build a strong working relationship – one Brooke sees as integral to The Neighbourhood Vet Tewantin’s growth.
The Provet Connect ordering system has also proven beneficial for the clinic’s daily operations. “Provet Connect makes it easy to search for items,” Brooke says. “If I’m not sure of an item that I’ve ordered, I feel free to call Provet and discuss the item.”
Also, Provet’s customer service team has supported her in creating a consumables list to simplify reordering common items. “I requested a list of all our commonly ordered products, consumables, and pharmacy items, and they supplied a detailed list that I can create ordering lists from,” she explains.
Covetrus Essentials, Provet PLUS+ and Delivery
The Neighbourhood Vet Tewantin also enjoys the valuable Provet offerings:
- Covetrus Essentials: The clinic appreciates the cost-effective Covetrus Essentials product line for frequently used items. “We use a lot of the Covetrus brand products, which are competitively priced,” says Brooke. She adds that they provide an economical, quality alternative for their clinic’s needs.
- Provet PLUS+ points program: This loyalty program lets The Neighbourhood Vet Tewantin accumulate points with each purchase, which can be redeemed for products, services, or educational materials.
- Reliable delivery: Provet’s delivery process is another standout callout. “If we place an order within a certain timeframe in the morning, we get our order the same day, which is brilliant,” Brooke explains. “Our delivery driver is lovely, and we get a call in the morning to let us know if anything is on backorder.”
This level of transparency and reliability helps the clinic keep clients informed and maintain their stock levels with ease. “We can tell our clients if their order is coming in that day, or if it’s on backorder. That gives us time to call and update them,” she adds. She also calls out how important Provet’s proactive communications are for maintaining excellent client service.
Key benefits of working with Provet
Since partnering with Provet, The Neighbourhood Vet Tewantin has experienced significant benefits in terms of efficiency, time savings, and product availability. Highlights of these improvements include:
- Time savings on ordering and inventory: The Provet Connect system and Brooke’s custom order lists have simplified reordering and inventory management. Brooke confirms that it saves the team a lot of time and lets the team focus more on client care and less on administrative tasks.
- Improved workflow with consistent delivery: Provet’s dependable same-day delivery ensures the clinic has quick access to necessary supplies. They also benefit from inventory updates from the Provet team, which allows for seamless operations and fewer stock-related interruptions.
- Cost savings with Covetrus Essentials: The Covetrus Essentials line offers a range of competitively priced options that support the clinic’s budget while maintaining quality. Brooke appreciates these options, as they provide a cost-effective solution without sacrificing product standards.
- Enhanced customer service and vendor relationship: Provet’s customer service has provided vital support, from answering questions about products to offering recommendations based on the clinic’s needs. Brooke’s relationship with her BAM Wayne has also fostered a sense of partnership and mutual understanding, which has positively impacted her experience with Provet.
Final thoughts
Reflecting on her experience, Brooke highly recommends Provet to other veterinary clinics. “I highlight the great customer service, the fast turnaround time between order and delivery, and the wide range of products,” she says. Brooke has also found Provet’s team to be accessible, proactive, and committed to supporting the clinic’s growth.
For clinics looking to find a trusted partner with reliable service, Provet offers a comprehensive solution tailored to the unique demands of veterinary practices. “Wayne’s great. Everyone’s just been really lovely.” Brooke says, highlighting the invaluable support Provet has provided The Neighbourhood Vet Tewantin from startup to success.
Learn more about working with Provet as your trusted distribution partner.