Forrest Hill Veterinary Clinic has been serving Auckland’s North Shore for over 30 years, providing high-quality veterinary care for companion animals. As a busy and well-established clinic, efficient inventory management and seamless supply chain operations is crucial to maintaining smooth daily workflows and optimum patient care. To achieve this, Forrest Hill Veterinary Clinic relies on Provet as their primary wholesaler.
Practice Manager Kathy Reed has been with the clinic for 25 years and she’s been in the role of Practice Manager since 2019. She shares her insights into why Provet remains their preferred choice and how the partnership has benefited their team.
Why Provet? Choosing a reliable and established supplier
Forrest Hill Veterinary Clinic has a long history of working with Provet. “We’ve been using Provet ever since I’ve worked here,” Kathy says. “We’ve always enjoyed good benefits with Provet.”
Provet’s reliability has been a key factor in their continued partnership. “They’ve always been there for us, they’ve always been really reliable,” Kathy explains.
Working with Provet: Kathy’s experience
Kathy has always had positive experiences working with Provet’s Business Account Managers (BAMs), who provide outstanding support. “They are fantastic and great to work with. They always go above and beyond,” Kathy shares.
Provet’s BAM team played an instrumental role in guiding the clinic through affordable options and brand switches, which has helped them streamline purchasing decisions and improve cost efficiency. “They made the process really simple,” Kathy recalls. “There were some real simple swaps that were no-brainers, and they sent us samples to review before committing to new products.”
Provet’s commitment to service extends beyond just order fulfilment. For example, the flexibility to test and return products gives Forrest Hill Veterinary Clinic the confidence to make changes where needed.
Kathy recalls an instance where Provet proactively found a solution when short-dated stock was mistakenly approved by a new staff member.
“I phoned up and explained the situation, and Provet came back with a solution right away. The offer was really reasonable, and it showed they cared about helping us manage our inventory efficiently.”
Kathy highlights Provet’s customer service as a standout feature. “It is fantastic – really good! I never have an issue. I always find the team super friendly,” she says – highlighting that this makes Provet stand out from the competition.
She notes that the Provet team is always responsive and willing to go the extra mile to help. “The Auckland Provet team is amazing.”
Provet Connect: A streamlined ordering system
The clinic mainly uses Provet Connect for placing orders and Kathy finds the portal intuitive and efficient. If the search results don’t present a particular product, she is able to use the Provet Connect feature that lets her see previous orders quickly and easily, which makes it easier to reorder essential supplies.
Provet PLUS+ loyalty program
The clinic also takes advantage of Provet PLUS+, a rewards program that allows them to accumulate points on purchases. “The PLUS+ points are a nice extra. We always keep an eye on them,” Kathy notes.
The points accumulated can be redeemed for a range of eligible rewards like education and training, association memberships, conferences, equipment, or practice software. This adds additional value to regular Provet purchases.
Reliable delivery and stock availability
Provet’s regular and reliable delivery service offers significant benefits for Forrest Hill Veterinary Clinic. “Deliveries have been really good,” Kathy says.
The clinic places two main orders each week, with a larger one on Tuesdays. “If we get our order in before 9am, we know it’s going to be there after lunch. That’s fantastic,” she explains.
It makes it easier for the clinic to manage stock and hold less stock on hand, as they know they can order what they need the same day.
Covetrus Essentials and product range
The clinic frequently purchases from the Covetrus Essentials range, a cost-effective line of veterinary products. “We buy Covetrus Essentials as having competitively priced options is very helpful,” Kathy shares.
She also values Provet’s wide product selection, which covers everything from pharmaceuticals to consumables. “There’s not much we can’t find through Provet and, if something isn’t in stock, they usually find a way to help us source it.”
Results: efficiency, savings, and a trusted partnership
Since working with Provet, Forrest Hill Veterinary Clinic has experienced multiple benefits, including:
- Time savings through improved ordering efficiency with Provet Connect.
- Cost savings by purchasing Covetrus Essentials products.
- Reliable deliveries that support optimal inventory management.
- Exceptional customer service that helps resolve issues quickly.
Kathy appreciates that Provet continuously works to enhance their offerings and service.
Final recommendation
For other veterinary clinics considering Provet, Kathy strongly recommends them as a reliable and service-oriented wholesaler. “They’re a really nice group to work with,” she says. “The customer service and delivery are fantastic, and they usually go above and beyond to find what you need.”
With a combination of efficient ordering, high-quality products, and proactive customer support, Provet has proven to be an invaluable partner for Forrest Hill Veterinary Clinic. Provet has helped them maintain excellent standards of care for their patients and clients.
Learn more about working with Provet as your trusted distribution partner.